Cookies and Privacy Policy

HARVEY NORMAN TRADING (IRELAND) LIMITED, hereinafter “HARVEY NORMAN” are committed to protecting and respecting your privacy. This statement (together with our terms of use of our website www.harveynorman.co.uk Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Acts 1988 (the "Act"), the data controller is HARVEY NORMAN of Brent House, Swords Business Park, Swords, Co. Dublin.

Information We May Collect From You

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We may collect and process the following data about you:

(a)  information that you provide by filling in forms on our site www.harvey-norman.co.uk (“our site”). We may also ask you for information when you enter a competition or promotion sponsored by HARVEY NORMAN, and when you report a problem with our site.

(b)  if you contact us, we may keep a record of that correspondence.

(c)  we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

(d)  information which you provide to us for the purpose of seeking employment with HARVEY NORMAN.

(e)  details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.

IP Addresses and Cookies

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We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

(a)  to estimate our audience size and usage pattern.

(b)  to store information about your preferences, and so allow us to customise our site according to your individual interests.

(c)  to speed up your searches.

(d)  to recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where We Store Your Personal Information

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HARVEY NORMAN will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"), and in particular to our hosting company, Generic Publications Pty Limited, which is located in Australia. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses Made of Your Information

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We use information held about you:

(a)  to ensure that content from our site is presented in the most effective manner for you and for your computer.

(b)  to provide you with information on products or services available in HARVEY NORMAN stores where you have consented to be contacted for such purposes.

(c)  to allow you to participate in interactive features of our service, when you choose to do so.

(d)  to notify you about changes to our service.

(d)  to publicise the winners of competitions where you have entered such a competition.

The information held about you may also be used to provide you with details of products, services, contests, competitions or promotions being provided or run by Harvey Norman or any other of its associated companies or any third party which we may select and which we think may be of interest to you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data.

Disclosure of Your Information

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We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

(a)  in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b)  if HARVEY NORMAN or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c)  if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use Terms & Conditions and other agreements; or to protect the rights, property, or safety of HARVEY NORMAN, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

(d)  in order to comply with legal requirements (e.g. if you buy a TV or similar, we are obliged to pass your details to the TV licensing authority).

Your Rights

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TYou have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at onlineorders@uk.harveynorman.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £6 payable to Harvey Norman to cover our administration costs.

The Customer Services Manager
Harvey Norman Trading (Ireland) Limited
Brent House
Swords Business Park
Co. Dublin

Access to Information

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The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £6 to meet our costs in providing you with details of the information we hold about you. You have the right to have any inaccuracies in your information corrected.

Changes to Our Privacy Policy

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Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


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Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to onlineorders@uk.harveynorman.com.


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