Online Sale Terms
As a valued customer of Harvey Norman, we would like you to be familiar with our trading terms, to ensure that your Harvey Norman experience is a satisfying one. Please feel free to contact our Customer Service Team if you have any further questions.
About Harvey Norman Northern Irelandback to top ↑
www.harvey-norman.co.uk is a website operated by Harvey Norman Trading (Northern Ireland) Limited (“us”, “our”, “we”, “Harvey Norman”). We are a limited liability company registered in Northern Ireland under company number 362610 and have our registered office at Brent House, Swords Business Park, Swords, Co. Dublin. Our VAT number is 6382610P.
The goods and services described in this website are available from Harvey Norman only.
You and Harvey Norman may enter into a sale contract for the sale and supply of goods or services described in this website, by you making an offer to Harvey Norman via the website, to purchase the goods and services at the specified price, subject to these Terms.
The Harvey Norman logo and words are registered trademarks of Harvey Norman Retailing Pty Ltd and used under a limited license by Harvey Norman. In these Terms:
(a) “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website.
(b) reference to a “third party” in these Terms includes a reference to any agent or contractor of Harvey Norman, or of any of its related entities, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfillment of Orders made through the website, and includes any of them.
(c) a reference to the "website" means www.harvey-norman.co.uk
(d) "Order" means an offer made by you in response to an invitation to treat made by Harvey Norman via the website.
User Agreementback to top ↑
By accessing and/or using the website, you accept these Terms and agree to be bound by them, and an agreement is formed between us and you.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following any amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the Terms for amendments each time you use the website and before placing any Order. Whilst we are under no obligation to do so, should we choose to provide you with notice of amended Terms, you agree to receive email notification of the amendments from us or our third party.
Guests and Registered Usersback to top ↑
You may access and/or use the website as a guest or as a member.
To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply goods or services to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting our Customer Service Team.
You will receive an email from us as soon as practicable after you create your membership account.
We only permit one registration per email address.
You must not use another member’s account without permission.
You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact our Customer Service Team.
We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these Terms.
Legal Capacityback to top ↑
You must be eighteen (18) years of age or over to register as a member of the website or purchase goods or services from the website.
Any Order and/or purchase made by you using this website is an acknowledgement by you that:
(a) you are over the age of eighteen (18) years.
(b) you accept these Terms.
(c) you agree that you have entered into a legal contract with Harvey Norman in relation to these Terms.
(d) these Terms, together with your Order, constitute the entire agreement between you and Harvey Norman for the supply of goods or services.
Harvey Norman reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an Order to be placed, for any loss or damage of any kind Harvey Norman may suffer as a result of a transaction entered into by a minor.
Ordersback to top ↑
We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
Once an Order has been accepted by Harvey Norman, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order.
Representations of goods or services for sale made by Harvey Norman via the website do not constitute an offer to sell but an invitation to treat.
You and Harvey Norman may enter into a contract for the sale and supply of goods or services by you making an offer via the website to purchase goods at the price advertised on the website by:
(a) placing an electronic Order for the goods or services using the website.
(b) you confirming the Order details in accordance with the procedure on the website.
(c) you making payment in full (plus any applicable delivery and handling charges) on the website.
(d) the acceptance of that offer by Harvey Norman.
When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the good(s) or services only when:
(a) any and all requirements set out in these Terms have been met.
(b) the electronic instruction containing the offer from you enters and is recorded in our database.
(c) a record is created and stored in our database.
(d) Harvey Norman receives in its account full payment from you for the goods or services (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
You acknowledge that:
(a) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Harvey Norman for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications failure, or the omission or failure of third party website providers or systems.
(b) to the fullest extent permitted by law, Harvey Norman is not liable to you in any way for any loss or damage of any kind, however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason.
(c) Harvey Norman may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you.
(d) Harvey Norman may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
You will receive an email from Harvey Norman as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact the Customer Service Team. Please note this email does not constitute acceptance of your Order by us but merely confirms our receipt of your Order.
If your Order is not accepted by Harvey Norman, Harvey Norman will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
Harvey Norman may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on the website, or an error of any kind in or relating to your Order.
Any representations made at any time about stock availabilities are accurate to the last known stock level and are subject to change. If Harvey Norman cannot supply particular goods, Harvey Norman will notify you by telephone or email as soon as possible.
Subject to clause 5(12) below, Harvey Norman will be deemed to have accepted your Order on the first to occur of issue to you of a tax invoice for the sale and the fulfillment of your Order.
With regard to any Order placed by you for any customised goods (including without limitation furniture made to/incorporating a particular design, specification, colour, configuration, pattern or fabric) Harvey Norman will e-mail you a notice of acceptance following confirmation of receipt of your Order at which point the customised goods shall be ordered by us from our suppliers. Upon the sending to you of the notice of acceptance, Harvey Norman shall be deemed to have accepted your offer, following which no cancellation of your Order by you shall be permitted and no refund shall be made by us in respect of such goods.
Gift Cardsback to top ↑
Harvey Norman Gift cards are redeemable in our Furniture and Bedding departments across all stores and online.
Terms & Conditions
(a) The Gift Card is issued by Harvey Norman Trading (Ireland) Ltd for trading as Harvey Norman.
(b) Not redeemable for cash.
(c) Void if altered or defaced.
(d) Redeemable for goods and/or services at any Harvey Norman store within Northern Ireland.
(e) Will not be replaced or honoured if damaged, lost, stolen or the subject of fraudulent presentation.
(f) The Gift Card is valid for 3 years from the date of purchase.
(g) The Gift Card is not limited to spending the full amount in one transaction and there is no limit on the number of Gift Cards that can be used in a single transaction in-store.
(h) There is a limit of redeeming more than 5 Gift Cards in a single transaction online.
(h) There is no charge for amending the name on a Gift Card.
Priceback to top ↑
Prices shown are in Euros and include VAT where applicable. Prices may not include delivery and handling charges. Prices are valid until amended or removed from the website and are subject to change at any time.
Each published saving in respect of goods or services is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Harvey Norman.
Images of goods shown without any advertised price beside that image are not offered for sale.
Unless otherwise stated, accessories shown in any image of goods are not included in the price.
We reserve the right to correct any errors published on the website at any time.
Paymentback to top ↑
All payments must be made in full prior to delivery, including any applicable delivery or handling charges.
Payments must be made via the Worldpay or PayPal secure payment gateway facilities accessible via the website and will be subject to any additional terms and conditions of these providers.
Supply and Deliveryback to top ↑
Subject to you complying with these Terms and acceptance of your Order by Harvey Norman, Harvey Norman will sell and supply the goods or services to you as shown on your Order confirmation
If the goods that you have Ordered are in stock Harvey Norman will endeavor to dispatch Electrical and Computer orders within three (3) business days and Furniture and Bedding orders within five (5) business days
Goods may not be available for immediate delivery. Harvey Norman will endeavor to deliver your Order to you within twenty eight (28) business days of the date you placed your Order, except if the Order is for an item of furniture or any customised goods.
Items of furniture or any customized goods which are not held in stock will be required to be ordered. You agree that your Order for any item of furniture or any customised goods may take up to sixteen (16) weeks to be delivered to you from the date you placed your Order. This timeframe is the average manufacturing lead time required by suppliers. Harvey Norman will contact you on receipt of your Order to notify you of the indicative delivery date.
When you complete your Order you will be prompted to select whether you wish to collect your Order from a Harvey Norman Store or to have the Order delivered to an address specified by you.
Other than in respect of Orders for furniture and any customised goods, if Harvey Norman gives you notice that it will be unable to deliver your Order within twenty eight (28) business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and Harvey Norman will arrange for a full refund of any payment made by you to be processed.
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the goods within the specified time resulting from shipment/delivery delays from our suppliers
If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for storage, transport and re-delivery costs.
Should you arrange your own delivery or collection then the goods become your responsibility upon collection from Harvey Norman.
Delivery by Post or Courierback to top ↑
The terms of this clause apply where you select to have your goods delivered to a specified address.
The delivery address must be an address within Ireland and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
On acceptance of your Order by Harvey Norman, your Order will be dispatched to your specified delivery address generally within three (3) business days for Electrical and Computer orders and five (5) business days for Furniture and Bedding Orders, subject to the other provisions of these Terms.
If you Order large or bulky items, Harvey Norman will contact you by telephone or email to arrange with you a suitable time for delivery.
You will be required to be available in person to accept delivery of your Order.
If you wish to change the delivery date or delivery address you must contact the Customer Service Team at least 48 hours prior to the dispatch of your Order.
Harvey Norman will use its reasonable endeavors to deliver your Order within any stated timeframes for dispatch, however Harvey Norman does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
You must advise at the time you place your Order via the website or later when you discuss delivery with Harvey Norman, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
Harvey Norman cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
You are required to inspect your goods when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage on delivery or shortages within three (3) days of delivery. We will not be liable for any damage on delivery to any of the goods unless we are notified within the time period specified above.
Orders for Collection at a Harvey Norman Storeback to top ↑
The terms of this clause apply where you select to collect your Order from a Harvey Norman Store.
If you select to collect your goods from a Harvey Norman Store, a representative of the relevant Harvey Norman Store will contact you by telephone or email to notify you when the Order is available for collection.
Orders for collection at a Harvey Norman Store must be collected within fourteen (14) days of the relevant Harvey Norman Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant Harvey Norman Store has the right to allocate those goods to another customer and reorder the goods for you.
Title and risk in goodsback to top ↑
Title and risk in goods pass to you on delivery or collection, as the case may be.
Payment and credit card fraudback to top ↑
To the fullest extent permitted by law, Harvey Norman and its related entities will not be responsible for any damages or consequential losses of any kind (whether direct or indirect) suffered by a user where a credit/debit card, PayPal account or other payment method is fraudulently used or is used in an unauthorised or improper manner.
Disclaimer and Indemnityback to top ↑
To the fullest extent permitted by law (and without limitation to any other provision of these Terms), Harvey Norman, and each of its related entities, exclude all liability to you or anyone else for any and all loss or damage of any kind (however caused or arising) relating in any way to the website (or any goods or services purchased on the website) including, but not limited to, loss or damage you might suffer as a result of:
(a) errors, mistakes or inaccuracies on the website.
(b) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website.
(c) personal injury or property damage of any kind resulting from your access or use of the website.
(d) any unauthorised access to or use of the websites secure servers.
(e) any interruption or cessation of transmission to or from the website.
(f) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party.
(g) the quality or fitness for any purpose of any linked sites.
Without limitation to the foregoing, except as expressly provided in these Terms and to the fullest extent allowed by the law, Harvey Norman and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website or any goods or services purchased on it.
Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the goods or services on the website. Any representation, condition or warranty which might be incorporated into these Terms by statute, common law, the law of equity or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that any goods or services are suitable for your purposes.
You will at all times indemnify, and keep indemnified, Harvey Norman, and each of its related entities, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or any breach of these Terms.
This clause is not intended to exclude or limit any rights which you may have under the Customer Service Team.
Order Enquiriesback to top ↑
If you have any query about the progress of your Order please contact the Customer Services Team. Please have your Order number handy as shown on the email confirmation of your Order.
Damaged or Faulty Goodsback to top ↑
If any goods ordered by you arrives damaged or is not of acceptable quality you may have:
(b) legal rights and remedies in Ireland under the Consumer Rights Act 2015or any other applicable legislation. or any other applicable legislation.
(c) to have the goods repaired or replaced or to receive a refund of the price paid by you for the goods.
If your Order arrives damaged, please contact our Customer Services Team.
Your Right to Cancel Your Order (Right of Withdrawal)back to top ↑
Subject to the terms set out below, you have the right to cancel your Order and return the goods, anytime before and up to fourteen (14) business days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that:
(a) you will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
(b) in the interests of hygiene, duvets, sheets , pillows, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging.
(c) items such as laptops, tablets, home computers, software, games, DVD’s , CD’s, Recordable media and other equipment which contain a security seal can only be returned if the security seal has not been broken or tampered with.
(d) customised or personalised goods cannot be refunded or exchanged.
Other than as set out in clause 17(1), Harvey Norman will generally not provide you with a refund or exchange simply because you changed your mind or the goods were not what you expected.
This clause is not intended to exclude or limit any rights which you may have under the European Directive on Distance Selling (Directive 97/7/EC) or the EC (Protection of Consumers in respect of Contracts made by means of a Distance Communication) Regulations 2001 as amended.
Complaintsback to top ↑
Should you wish to make a complaint, please contact our Customer Services Team or write to us at:
The Customer Services Manager
Harvey Norman Trading (Northern Ireland).
Limited Balmoral Plaza
24 Boucher Rd
Force Majeureback to top ↑
Harvey Norman will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
Severabilityback to top ↑
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Harvey Norman.
Transfer and Assignmentback to top ↑
If Harvey Norman merges, sells or otherwise changes control of its business or this website to a third-party, Harvey Norman reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Harvey Norman has collected from you and any agreements it has made with you.
Waiverback to top ↑
The failure by Harvey Norman to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Harvey Norman.
European Online Dispute Resolution for Online Purchasesback to top ↑
If you are not happy with your online purchase from Harvey Norman, you can email us at firstname.lastname@example.org . The EU Commission also provides an online dispute resolution platform ("ODR Platform") for disputes regarding items bought online. You can find the ODR platform on http://ec.europa.eu/consumers/odr/.