Delivery Information

Delivery Costs

Item Type

Standard Delivery

Premium Delivery

Small Items £4.99 N/A
Furniture & Bedding £69 N/A

Standard & Premium Delivery


Standard Delivery

Premium Delivery

Delivery to a room of your choice Yes Yes
Packaging removed No Yes
Light assembly if required No Yes

Please note: light assembly does not include assembly of flat packed products.

Delivery Times

Item Type

Delivered in

Delivered by

Small Items 3 - 5 Working days DPD
Furniture & Bedding 7 Working days Independent transport company

Please note: if you have ordered furniture and bedding products that involve a lead time, are customised or made to measure, we will contact you to discuss delivery.

Delivery FAQ's

Can I track my order?

Yes! For small items delivered by DPD, we will email you the details of your DPD tracking number. For large appliances and furniture and bedding items, we will contact you to arrange delivery. On the day, your driver will contact you one hour in advance of arrival.

What happens if I miss my delivery?

For small items delivered by DPD, the courier will leave details of the local depot where you can collect your item. DPD will only deliver to the address specified on the order and the delivery must be signed for. For large items, if nobody is home to accept, inspect, and sign for the delivery, it will be returned to our warehouse and a re-delivery charge will apply.

Can you deliver during evenings or weekends?

Yes. We can deliver large appliances or furniture and bedding items on weekday evenings or all day Saturday, at no extra cost. If you would like to arrange this, email our Customer Service Team at onlineorders@uk.harveynorman.com. If you need to change your delivery date or address, you must contact us at the above address at least 48 hours prior to dispatch of your order.

Will you dispose of my old sofa or washing machine?

We are happy to remove your sofas and mattresses for a small additional cost, collection of old items must be mentioned and paid for when arranging delivery.

Do you provide an installation and assembly service?

Yes, on request we can provide an installation and assembly service for furniture and bedding items. The cost of this service will vary depending on the product to be installed or assembled. You must request and pay for this service when we contact you to arrange delivery of your order.

What should I do to prepare for my delivery?

  • Measure correctly so you know your item will fit in your kitchen/bedroom (it’s best to do this BEFORE you buy!).

  • Check access routes to ensure that there is enough space for the delivery van to reach your address.

  • Notify us of any potential access problems such as steps, tight corners, narrow corridors etc. that your product will need to pass through to get to its final destination.

  • Remove any obstacles such as desks, tables, or other obstructions so your item can be delivered as quickly and efficiently as possible.

What should I do if there is a problem with my delivery?

You are required to inform us of any damage within 3 days of receiving your order, so remember to open and inspect it carefully as soon as it is delivered. If you do notice any damage, you should:

  1. Inform the delivery team of the damage before they leave your home.

  2. Contact our Customer Service Team immediately at onlineorders@uk.harveynorman.com.

  3. Do not use or move the item until the matter is resolved, to avoid further damage.

Click and Collect Information.

If you’d rather not pay for delivery costs, you can collect your order at any of our stores nationwide for free. Just follow these simple steps:

  1. Select the Click & Collect option when placing your online order.

  2. Select the store you would like to collect from (make sure to check if your items are in stock).

  3. You’ll receive an order confirmation email while we process, pick and pack your order.

  4. You’ll receive another email once your order is ready for pick up.(Click and Collect orders will be held at the store for a period of 7 days).

  5. When picking up your order, please remember to bring:

    • Your order number or invoice from this purchase.

    • A current, valid photo ID (driver’s licence or passport).

    • The card used for this purchase (doesn't apply for PayPal).

  6. Collect your order!

Please note: If your order is not in stock, we will send you a back order notification with any lead time that may apply.

If you are sending someone else to collect, you must inform us of this person’s name and they must bring the relevant documents instead. For full terms and conditions, see our Online Sale Terms.

Returns Made Simple.

We are happy to offer a full refund (excluding delivery and return costs) for unopened, non-customised items up to 14 days after you receive them. We can also facilitate a change or cancellation of your purchase right up until it is dispatched. For full terms and conditions, please see our Returns Policy. To return or exchange a product, contact our Customer Service Team at onlineorders@uk.harveynorman.com.

Bedding | Free Delivery Terms.

Free local delivery on bed frames and mattresses must be within a 20 mile driving radius from the store from which the goods were dispatched. Distances thereafter will incur a delivery charge. Delivery fee applies in the event that the customer misses a set delivery time and the product(s) needs to be redelivered. Minimum spend on mattresses, bed frames and bedroom furniture is £500.

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